At Sokobora (www.sokobora.co.tz), we are committed to providing high-quality products and services to our customers. We understand that sometimes products may not meet your expectations or may have defects. This Warranty Policy outlines the conditions under which we offer warranties and the process for making a claim.

 

Warranty Coverage

Products Covered: Our warranty applies to select products sold through www.sokobora.co.tz. Eligible products will be clearly marked as warrantied on their respective product pages.

 

Warranty Period: The warranty period for each product will be stated on the product page and will typically last between [X months] to [X years] from the date of purchase, depending on the manufacturer’s policy. If no specific period is stated, a default period of 12 months will apply.

 

What is Covered:

 

Manufacturing defects

 

Defects in materials or workmanship

 

Functionality issues under normal use conditions

 

What is Not Covered:

 

Damage caused by misuse, neglect, or improper handling

 

Unauthorized modifications or repairs

 

Normal wear and tear

 

Accidental damage (e.g., water, fire, impact)

 

Making a Warranty Claim

To initiate a warranty claim, please follow these steps:

 

Contact Customer Support: Reach out to our support team at:

 

Email: sales@sokobora.co.tz

 

Phone: +255 656 600 225

Provide the following details:

 

Order number

 

Product name and description

 

Description of the defect or issue

 

Photos or videos of the defect (if applicable)

 

Return and Inspection: If deemed necessary, we may ask you to return the product for inspection. Sokobora will provide you with return instructions, including whether we will cover shipping costs.

 

Resolution: After inspection, if the product is found to be defective and covered under warranty, we will offer one of the following resolutions at no additional cost to you:

 

Repair of the defective product

 

Replacement with the same or a comparable product

 

Refund of the purchase price

 

Limitations of Liability

Our warranty is limited to the repair, replacement, or refund of the defective product. Sokobora will not be liable for any indirect, incidental, or consequential damages related to the product.

 

Warranty Disclaimer

This warranty gives you specific legal rights, and you may also have other rights which vary depending on local laws. This warranty does not affect your statutory rights under consumer protection laws in Tanzania.